Frequently Asked Questions
At Infinity Solitaires, we strive to ensure transparency and trust with our customers. By engaging with our services, you agree to the following terms and conditions:
Custom Orders:
- All bespoke designs are created based on customer-provided specifications and approvals. Any changes after design finalization may incur additional charges.
- A deposit is required to confirm your custom order, which is non-refundable once production begins.
Product Authenticity:
- All our diamonds and gemstones are ethically sourced and come with appropriate certifications for quality and authenticity.
- Product descriptions and images on our website are accurate, but slight variations may occur due to the handcrafted nature of our jewelry.
Payment Policy:
- Payments must be completed as per the invoice details shared during order confirmation.
- For international orders, any additional duties, taxes, or customs fees will be borne by the customer.
Order Cancellation:
- Cancellations for standard designs are accepted within 24 hours of placing the order.
- Custom orders cannot be canceled once the production process has started.